If you have further questions, or need additional help, you can contact our friendly support bears here. If you have an existing TunnelBear subscription, it will be automatically cancelled. If you are in India, you will no longer be able to connect to, purchase, or download TunnelBear from our website, the Apple app store, and Google Play. For Windows and MacOS, that would be our website. The TunnelBear app should only be downloaded from secure sources. Make sure youre downloading the app from our website. TunnelBear will never log user traffic and data. The following steps can help if youre running into any issues installing TunnelBear on your computer. TunnelBear will continue to keep all of your browsing private and secure. If you are outside of India, nothing will change. Should the CERT-In rules be adjusted, or we determine that operating in India won’t put our users and network at risk, we will consider making TunnelBear available once more. Amidst growing concerns around what these rules entail, and to further ensure we can maintain a log-free VPN, we’ve since decided to no longer sell or provide access to TunnelBear for users connecting from India. In light of these rules, we made the decision to remove our servers from India in June. In order to protect the privacy of our users, we’ve made the difficult decision to no longer sell TunnelBear in India.Įarlier this year, the Indian Computer Emergency Response Team (CERT-In) announced that it will require VPN providers to log personal user data and maintain this data for 5 years.
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